Privacy Policy

This Privacy Policy explains how Siyathembana Trading (PTY) LTD (“Siya Gas”, “we”, “our”, “us”) collects, uses, stores, and protects personal information when you use our website, our services, and our mobile application used for business operations, including delivery scheduling and route management.

1. Scope

This policy applies to:

• Our website and digital services.
• The Siya Gas mobile application used by authorized personnel for delivery and operations management.
• Related systems used to process customer delivery and service information.

2. Information We Collect

Depending on your role and use of our services, we may collect the following categories of information:

2.1 Account and Identity Information

• Name and display name
• Email address
• Mobile/telephone number
• User role and access permissions

2.2 Customer and Delivery Information

• Customer name and contact number
• Delivery address and service address
• Order details, invoices, delivery status, and scheduling records

2.3 Location and Logistics Information

• Vehicle location/telematics information (for route planning and dispatch visibility)
• Delivery route information and stop sequence data
• ETA and operational movement events

For operational clarity: we primarily use company logistics/vehicle tracking data to manage deliveries and route execution.

2.4 Technical and Diagnostic Information

• Crash reports and error diagnostics
• Performance and reliability telemetry
• Device/app identifiers required for notifications and app operation

2.5 Business Transaction Information

• Sales, payment, reconciliation, and related business records
• Operational attachments such as receipts or supporting documents (where submitted)

2.6 Local Device Storage (SQL / Offline Cache)

• The app may store limited operational data in local SQL/offline storage on the device to support offline use and faster app performance.
• This local cache can include temporary copies of account/session data, orders, route data, and app settings needed for app functionality.
• Locally cached data is synchronized with our backend services when network connectivity is available.
• Local data may remain on the device until it is refreshed, cleared by app processes, removed on logout where applicable, or removed when the app is uninstalled.

3. How We Use Information

We use collected information to:

• Create and manage user accounts and role-based access.
• Schedule, optimize, and complete deliveries.
• Manage customers, orders, invoices, and operational workflows.
• Provide dispatch visibility, route status, and logistics coordination.
• Enable offline functionality and local SQL caching for continuity of operations.
• Maintain app security, prevent misuse, and detect fraud/abuse.
• Provide support, troubleshoot issues, and improve reliability/performance.
• Comply with legal, tax, accounting, and regulatory obligations.

4. Legal Basis for Processing

Where required by applicable law, we process information based on one or more of the following:

• Performance of a contract or service relationship.
• Legitimate interests (business operations, security, and service improvement).
• Compliance with legal obligations.
• Consent, where legally required.

5. Sharing and Disclosure

We do not sell personal information. We may share information with trusted service providers strictly to operate our services, including:

• Cloud infrastructure and authentication providers
• Database and messaging/notification services
• Mapping, geolocation, and route optimization providers
• Vehicle telematics/tracking integrations
• Error monitoring and analytics providers

We may also disclose information when required by law, regulation, legal process, or to protect rights, safety, and security.

6. International Data Transfers

Some service providers may process data in jurisdictions outside South Africa. Where this occurs, we apply reasonable safeguards and contractual protections as required by applicable law.

7. Retention of Information

We retain personal information only for as long as necessary for the purposes described in this policy, including operations, support, compliance, and record-keeping. Typical retention may range from 90 days to 2 years after account inactivity/termination, unless a longer period is required by law or legitimate business need.

Local SQL/offline cache data on a user’s device may persist until synchronization, cache refresh, logout cleanup (where applicable), or app uninstall.

8. Security

We implement reasonable technical and organizational safeguards, including access controls, authentication, monitoring, and encrypted in-transit communication, to protect information against unauthorized access, loss, misuse, and alteration.

No system is 100% secure. If you suspect unauthorized access or a security issue, contact us immediately at [email protected].

9. Your Rights

Subject to applicable law (including POPIA and, where applicable, GDPR), you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion, restriction, or objection to certain processing
• Request data portability where legally applicable
• Withdraw consent where processing is based on consent

To exercise your rights, email [email protected]. We may need to verify identity before fulfilling requests.

10. Account Deletion Requests

Employees or authorized users may request account deletion and related access removal by contacting [email protected]. We will process valid requests in accordance with legal and operational obligations.

When deletion is approved, we will remove or anonymize eligible backend data associated with the account, while retaining records required by law or legitimate compliance obligations. Local device cache may require logout/app uninstall to fully clear local copies.

11. Children’s Privacy

Our app and services are intended for business/operational use and are not directed to children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates means you acknowledge the revised policy.

13. Contact and Complaints

For privacy questions, concerns, or complaints, contact:
Siyathembana Trading (PTY) LTD
Email: [email protected]
Phone: +27 81 547 2425

---

This policy is intended to provide clear disclosure for users and platform compliance, including app store privacy and data safety requirements.